STC's Returns & Cancellation Policy:
Time Frame: Customers must contact the seller or platform within 14 days of delivery to request a return or exchange.
Item Condition: Items must be returned unused, undamaged, and in their original packaging.
Return Shipping Costs: The customer is responsible for paying all return shipping costs, unless the item arrived damaged or defective.
Custom & Made-to-Order Items: Personalized or custom-made items are non-refundable and excluded from returns/exchanges unless there is a seller error or shipping damage.
Damaged in Transit: If an item arrives damaged, the customer must report it to STC (with photos) within 24 hours of delivery. STC will determine if the claim should then go towards carrier or towards the seller.
Customer Order Cancellations
Before Shipment: Customers can cancel their order at any time before it ships for a full refund, unless seller states otherwise.
After Shipment: Once an item has been shipped, orders can no longer be cancelled.
